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Refund & Cancellation Policy

Last updated: March 23, 2026

1. Overview

This Refund and Cancellation Policy applies to all paid subscription plans offered through the VentureKaro platform ("we", "us"). VentureKaro is an independently operated freelancer project currently in trial/beta phase, based in India.

2. Subscription Plans

Plan	Price	Billing Cycle	Cancellation
Starter	Free	N/A	N/A
Pro	₹999/month	Monthly	Anytime
Team	₹2,499/month	Monthly	Anytime

3. Cancellation Policy

3.1 How to Cancel

1. Log in to your VentureKaro account.
2. Go to Settings from the sidebar.
3. Navigate to the Subscription section.
4. Click "Cancel Subscription".
5. Confirm your cancellation.

You can also cancel by emailing us at hello@venturekaro.com with your registered email address.

3.2 What Happens After Cancellation

• Your subscription remains active until the end of your current billing period.
• You will not be charged for the next billing cycle.
• After the billing period ends, your account will be downgraded to the free Starter plan.
• Your data will be retained and accessible under the Starter plan's limitations.
• Premium features (financials, fundraise, advanced AI) will become unavailable.

4. Refund Policy

4.1 Eligible for Refund

You are eligible for a full refund if:

• You request a refund within 7 days of your payment date.
• You have not extensively used premium features (AI credits, document generation, financial reports) during the refund period.
• The Service was unavailable or non-functional for a significant portion of your billing period due to issues on our end.
• You were charged incorrectly or charged after cancellation due to a billing error.

4.2 Not Eligible for Refund

• Requests made after 7 days from the payment date.
• You have substantially used premium features during the billing period.
• Account was suspended or terminated due to violation of our Terms and Conditions.
• Dissatisfaction with AI-generated content quality (as AI outputs vary and are not guaranteed).
• Failure to cancel before the auto-renewal date.

4.3 How to Request a Refund

1. Email us at hello@venturekaro.com with the subject line: "Refund Request — [Your Email]".
2. Include your registered email, payment date, and reason for the refund.
3. Our team will review your request within 3-5 business days.
4. If approved, the refund will be processed to your original payment method within 7-10 business days.

4.4 Refund Amount

Scenario	Refund Amount
Within 7 days, minimal usage	Full refund (100%)
Billing error or duplicate charge	Full refund (100%)
Service outage (>48 hrs in billing period)	Pro-rated refund
After 7 days	No refund (subscription continues till end of period)

5. Free Plan (Starter)

The Starter plan is free forever and does not involve any payment. Therefore, no refund or cancellation policy applies to the Starter plan. You may delete your free account at any time from Settings.

6. Upgrades and Downgrades

• Upgrading: When you upgrade from Starter to Pro or Team, you will be charged immediately for the new plan. The upgrade takes effect instantly.
• Downgrading: When you downgrade (e.g., Team to Pro), the change takes effect at the start of your next billing cycle. You continue to have access to your current plan features until then.
• Plan Switching: If you switch plans mid-cycle, we will pro-rate the charges accordingly.

7. Payment Gateway

• All payments are processed through secure, RBI-compliant payment gateways.
• We accept UPI, credit cards, debit cards, and net banking.
• We do not store your card details — all payment information is handled by our payment gateway partner.
• For failed transactions where money was debited, the amount is typically auto-refunded by your bank within 5-7 business days.

8. Contact Us for Refunds

For any refund or cancellation queries:

• Email: hello@venturekaro.com
• Contact Form: venturekaro.com/contact

© 2026 VentureKaro. All rights reserved. Made with ❤️ in India.